01332 702 230

Appointment Only

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We are now stockists for

Image Skincare

We are now Nails, Hair and Beauty

introducing Laura Jade Hair.

Online bookings available.

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Posh Nails Derby

Our Policies

POSH POLICY
Cancellations, please give 48 hours notice. No shows will result in 100% booking fee. Any treatment over 90 minutes will require a 50% booking fee. If you cancel on the day with less than 3hrs notice this will be classed as a no-show as this limits the therapist's time to fill the appointment.

Any appointments 1hr 30mins or more will require a 50% deposit this will be required depending on treatment or consultant you are booked with.

Treatment Course bookings can not be offset against No shows or cancellation policies.
Cancellation fees are set when confirming your appointment with our strict cancellation policy with Fresha.

Booking cancellation fees are non-refundable and not transferable.

IF YOU CANCEL OR FAIL TO SHOW UP 3 TIMES, OR YOU REPEATEDLY REARRANGE APPOINTMENTS, YOU WILL BE ASKED TO PAY A DEPOSIT. FAILING THAT YOU WILL BE CHARGED ON ALL FUTURE BOOKINGS.

FAILURE TO PAY A CANCELLATION FEE WILL RESULT IN NO MORE FUTURE BOOKINGS BEING TAKEN AT POSH NAIL AND BEAUTY.

CHILDREN

We do not hold a licence for children in the salon so our insurance does not cover us or yourself to bring your children to the salon, this is due to health and safety as well as the other customers who choose to not attend a salon with children.

If you bring your children with you this will result in a penalty added to your bill. Alternatively, you must rearrange your appointment within the 48-hour cancellation policy.

APPOINTMENT CONFIRMATIONS

Please confirm the appointment schedule via Fresha, this is to notify the salon you will be attending your appointments. If your appointment is not confirmed within 48hrs of booking your appointment will be cancelled and offered to other waiting customers, due to the high requests for appointments.

You will not be charged for confirming an appointment this just confirms an appointment. Payment is taken once you attend. On confirmation, a consultation card will also be required for you to complete. If you do not confirm your appointment a £10 booking fee will be required for each appointment you book.

LATE ARRIVAL

Please be aware we have a scheduled time set for each appointment within our working day. We have allowed a 15-minute pass on late arrivals in the past as this is now creating a problem for our busy diary and with that, we are having to compensate clients for your late arrival, so if you are later than your scheduled time on a repeating basis you will incur a 10% later fee on your scheduled appointments to allow compensation for the client after you.

OUT OF HOURS CONVENIENCE APPOINTMENTS

The salon has set opening and closing times, If your therapist can not accommodate your schedule we can create a convenient time slot, this will incur a 20% convenience fee payable on your appointment.

ACCOMMODATION FEE

If your therapist accommodates you out of hours, and you cancel there will be a % fee added to your next appointment to allow for your therapist's personal/childcare commitments.

T&C will apply. There will be a goodwill allowance for each case. This is at the owners' discretion.

If you are feeling unwell, showing COVID symptoms or think you may have been exposed to COVID, you may still attend your appointment but please ensure you inform the salon and wear a mask.

If you are a new client, please arrive 10mins prior to your appointment for consultation. We regret we cannot extend your time should you arrive late and you will be charged for the appointment booking.

Please note all our treatment times are approximate and may include allocation for changing of the rooms.

VOUCHERS
Vouchers with a value of £50 or below are valid for 3 months from date of purchase. Vouchers with a value over £50 are valid for 6 months from date of purchase. Expiry dates are shown on the voucher.

Expired voucher: As a goodwill gesture we will accept vouchers up to one week past their expiry date, then there will be a charge per week to extend to a longer date. Any extensions are solely at the discretion of the salon owner.

We are a small business so we are unable to hold a long date for our vouchers.

TRANQUILITY
We ask all our Posh clients to respect the privacy and relaxation of others and refrain from loud mobile phones and to keep little Posh clients quiet.

PAYMENT METHODS
We accept banking and credit cards, as well as cash payments. No American Express.

DECEMBER

Our usual cancellation policy changes during December (1st-31st December).

We require 50% deposit to secure your appointment, for ALL treatments. If this payment has not been secured the appointment will be cancelled.

However, we understand that things can come up unexpectedly at this time of year, so we will allow you to cancel without penalty (we will honour your deposit fee in the new year) as long as we are able to fill your cancelled slot.

This includes appointments rearranged within December.

(Confirmation via the app is taken as your 50% Deposit, resulting in the charge to the card set with your account.)

Our Privacy Policy

This privacy policy sets out how Posh Skin Ltd (trading and further referred to as Posh Nail and Beauty) uses and protects any information that you give Posh Nail and Beauty when you use this website.

Posh Nail and Beauty is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Posh Nail and Beauty may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25/05/18.

We are committed to protecting your privacy. We will use your personal information in accordance with the Data Protection Act 1998 up to and including 24 May 2018 and the EU General Data Protection Regulation 2016/679 (GDPR) thereafter (together the Data Protection Legislation) and other applicable laws and regulations that relate to data protection and privacy.

What we collect

We may collect the following information:

  • Name and address
  • Contact information including email address
  • Other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you under Data Protection Legislation. If you would like a copy of the information held on you please email us at [javascript protected email address] or write to Posh Nail and Beauty (Our address is exclusive, so please call for details).

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

If you have previously agreed to us using your personal information to contact you about news or offers, you may change your mind at any time by emailing us at [javascript protected email address]

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